Social and Relationship Capital

Journey so far

Greenko believes that the external stakeholders viz., communities, contractors, suppliers, regulators, customers, are salient factors of growth. These multi-faceted stakeholder relationships in turn form the basis for strong partnerships which aids us in creating value and sharing value.

Greenko works to increasingly engage its Stakeholders in all of the company’s activities and operations. Throughout the value chain, Greenko interacts with thousands of people and organizations that make up its social and relationship capital, which is a fundamental element for the sustainable performance of the company. Greenko has made advances in structuring partnerships that are risk and reward sharing and delivers value for all the stakeholders.

1 Mutually beneficial long-term partnerships

Greenko strives to build partnerships with suppliers, contractors, regulators and customers based on trust and shared values that are essential for working cohesively and effectively over the long term so as to deliver affordable, reliable and clean power.

Greenko enters into partnership with suppliers and contractors after diligent screening and performance evaluation based on criteria such as Quality, Delivery, Quantity, EHS compliance and statutory compliance. Selected contractors are also given Health & Safety and skill development training. In the reporting period, 75% of our contractors’ skills were upgraded through trainings.

Vendor relationship is strengthened by conducting review meetings at regular intervals.

Few contractors/suppliers with whom Greenko has made valuable purchases are Siemens Gamesa, Risen, Huawei, TATA Power Solar, Toshiba and ABB. We have entered into strategic partnerships with MP Solar Project and Tata Power Solar. Greenko has entered into long term agreements with suppliers for WTGs, Modules, Conductors, Insulators and SCADA.

Framework Agreements and Sustainable Partnerships

Cost of turbine constitutes a significant proportion of hydro power and wind energy project costs. Turbine suppliers are limited and the demand for turbines outstrips the manufacturing capacity. Greenko turbine procurement strategy is to establish framework agreements and developing strong relationships with leading turbine suppliers to secure the turbine requirements. To date, the company has purchased hydro turbines for high-head hydro power projects from Alstom, hydro turbines for low head projects from BFL Turbines and wind turbines from GE Energy, Gamesa, ReGen Powertech and Suzlon.

Solar Energy Project Suppliers

Operating equipment for solar energy projects primarily consists of solar panels, inverters, cables, solar mounting structures, trackers and the evacuation system. Greenko purchases major components such as solar panels and inverters directly from multiple manufacturers. There are several suppliers in the market and those suppliers are selected based on expected cost, reliability, warranty coverage, ease of installation and other ancillary costs. Greenko’s primary solar panel suppliers are Trina Solar, Chint Solar and Risen. Greenko also sources solar inverters from SMA Solar.

Transmission and Interconnection

As the availability of transmission infrastructure and access to a power grid or network are critical to a project’s feasibility, Greenko ascertains transmission capacity from public sources and owns proprietary data during the prospecting stage. Greenko discusses availability with the relevant state utilities and files an application with the relevant authorities to interconnect with the network. Power from wind and solar farms is typically evacuated to the relevant grids through high voltage 33/220 kV transmission lines from dedicated pooling stations that results in stable energy transmission and minimizes electricity grid stability issues.

KPI's FY2018-19

2 Customer focus

Greenko values its customers and makes continuous efforts to meet their expectations. Customers of Greenko include, state- owned and privately-owned distribution companies, industrial and commercial bulk users of electricity.

The distribution utilties who are customers of Greenko often face challenge due to the inherent non-firm nature of renewable energy supplies. Greenko understands these challenges and works in cooperation with them to address and provide electricity on demand by forecasting the schedule to the extent feasible. The performance record of Greenko in providing the power as per schedule is demonstrated by low penal charges. The industrial and commercial bulk users face challenges from the transmission and distribution utilities and due to frequent changes in regulator determined charges for wheeling, banking etc. In such situations, Greenko works with the regulator and utilities to provide an uninterrupted and reliable power supply to industrial and commercial customers. Greenko also sells power on the energy exchanges and interact with both the operating exchanges in India to make the trade more effective and rewarding to the involved parties.

KPI’s FY2018-19

Contractors Satisfaction level

Customer Profile

3 Sharing value with the community

Greenko is committed to inclusive development of all our stakeholders. It aims to improve the quality of life of neighborhood communities through proactive and smart initiatives in education, health, rural development, environment and livelihoods.

KPI’s FY2018-19

Last Mile Intervention in Education

The objective of this initiative was to provide access to quality education in government-managed schools located in the neighborhood communities. This was achieved through a meaningful and fruitful dialogue with the government run schools. Some of key interventions on this front were (i) construction of boys’ and girls’ toilets, (ii) drinking water facility etc., (iii) support for improving the quality of education by providing additional teachers and conducting educational competitions, (iv) support for students and classroom infrastructure and (v) promotion of local Sports and cultural activities. During the reporting period, 148 such activities were conducted which benefited 34,152 students.

Diagnostic and Preventive Health Care

In healthcare, major interventions undertaken are general health and eye screening medical camps, conducting specialized diagnostic screening and treatment (DST) eye camps and mobile clinic health camps. Mobile clinics are upgraded compared to the previous year. In the reporting period, 52 general screening camps, 2 DST eye camps and 57 mobile clinic health camps were conducted which benefited 16,936 people in the community.

In addition to this, a menstrual hygiene management program has been implemented in the state of Telangana in association with “Days for Girls International”.

The main objective of access related intervention is to increase equity and access to health services by supporting the existing health system through provision of doorstep health services. Mobile health units not only look after the curative and referral aspects but also render behavioral changes and awareness to promote healthy lifestyles. Greenko has introduced the MHUs in 4 Clusters located in Andhra Pradesh and Karnataka.

The MHUs are equipped with basic medical equipment, medicines, and staffed by a Doctor, a Pharmacist and a Nurse. The MHUs cover one -two villages in a day and the monthly route plan of the MHU is notified in advance to the local communities. The types of services rendered through MHUs include

General health screening and treatment of general illnesses

Treatment of minor ailments and first aid

Diagnostic services for BP, Diabetes, CBP etc

Referral of complicated cases

Early detection of infectious and non-communicable diseases

Ante-natal and Post-natal check-up

Treatment of common childhood illnesses such as diarrhea, ARI, pneumonia and other illnesses

Adolescent care including lifestyle education, counseling, treatment for anemia and other minor ailments

The following milestones are achieved in the reporting period:

4 MHUs operationalized;

40 to 50 Villages covered;

About 30,000 population covered;

5,000 people received benefits of OPD service;

4,000 people benefited from free medicines;

5,000 people getting counseling and health education services;

4,000 people getting benefits of laboratory diagnostic services;

The above program received an overwhelming response from surrounding villages and in the medium term the following impacts are seen:

Decrease in expenditure towards OPD services

Early detection of Non-Communicable Diseases

Early detection of severely malnourished children

Reached out to at least 50% of the households in the villages through mobile health services

Ensured that those needing referral are linked to tertiary care facilities

Ensured that the target population are aware of correct basic preventive health care practices

Livelihood and Drinking Water in Rural Areas

Rural development programs are initiated in consultation and coordination with local panchayats. Based on the inputs from the local stakeholders the interventions are designed for rural development projects.

The two major interventions in this front are Clean drinking water and livelihood development. Clean drinking water is made available to the target communities by means of installing RO plants and construction and renovation of open wells. In livelihood development, 25 local farmers were trained through capacity building programs in organic farming and 475 local youth were given skill development training.

KPI's FY2018-19

Providing clean drinking water has been a priority for the Government of India. Till March 2017 has identified close to 28,000 habitations across the country that are arsenic, or fluoride affected.

Anantapur and Kurnool Districts of Andhra Pradesh State are chosen as the target area for implementation of the above Program. These Districts were chosen as they are identified as fluoride affected Districts under the National Water Quality Sub Mission. The main objective of the above initiative taken up under rural development thrust area is not only to provide safe drinking water but also to improve the health standards of the local community and protect them from water- borne diseases.

The above initiative was implemented as a co-creation and collaborative community development activity in association with the local Panchayath bodies.

Most of the RO plants installed have the capacity to purify and provide 1,000 liters of safe drinking water per hour to the local people. The necessary material and equipment for the RO Plants was sourced from reputed agencies such as TATA Projects, ATP Aqua Systems who are responsible for installation and annual maintenance of the Plants. The RO plants are operated by a trained local operator from respective villages who is responsible for day to day maintenance of the Plant, distribution of water among the households, record keeping, bringing awareness on benefits of the clean water and address any grievances of the local people.

The Program was initiated in 2016-2017 and till reporting period (31st March 2019) the following milestones are achieved:

12 RO Plants installed and in Operation;

2 RO plants installation in Progress;

20 Villages covered;

11,000 people directly benefited;

1,071,000 liters of safe drinking water supplied for the reporting period.

The above initiative is widely welcomed by the local people and considered an important and necessary asset in the overall access to the basic amenities of a model village. As a collaborative program it has strengthened the community participation and enhanced the community engagement process